The Kangaroo and the York Bookstore

David Wiesenthal (davidw@YORKU.CA)
Wed, 17 Sep 1997 13:32:20 -0400

In thinking about Bob Drummond's questioning of the York Bookstore's
performance, I would blame management rather than the workers. If my GM car
has been shoddily assembled, I blame management for setting a low standard of
quality, not the workers who presumably had no voice in setting quality
control standards or the speed of the assembly line.

A few years back, I attempted to buy a fountain pen in the bookstore.
The only one for sale was $120. When I asked if they had $30 pens, the
answer was no. When asked if they had ever sold a pen for $120, the answer
was still no. Didn't they know that York students are not interested in
paying that kind of money for a pen. Don't they have a glimmer of who their
customers are? All I could think of at the time was the joke about the
kangaroo in the bar. A kangaroo walks into a bar and orders a beer. The
bartender hands the kangaroo his beer and says "That will be $20". He then
pauses and says "You know, we don't get that many kangaroos coming in here."
The kangaroo then replies "At those prices, it's no wonder!"

Prof. David L. Wiesenthal
LaMarsh Centre for Research on Violence and Conflict Resolution
217 York Lanes
York University
4700 Keele Street
North York, Ontario
(416) 736-2100, ext 30114
FAX: (416) 736-5647

NOTE CHANGE: NEW !!! E-mail address:

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