The Kangaroo and the York Bookstore

David Wiesenthal (davidw@YORKU.CA)
Wed, 17 Sep 1997 13:32:20 -0400


In thinking about Bob Drummond's questioning of the York Bookstore's
performance, I would blame management rather than the workers. If my GM car
has been shoddily assembled, I blame management for setting a low standard of
quality, not the workers who presumably had no voice in setting quality
control standards or the speed of the assembly line.

A few years back, I attempted to buy a fountain pen in the bookstore.
The only one for sale was $120. When I asked if they had $30 pens, the
answer was no. When asked if they had ever sold a pen for $120, the answer
was still no. Didn't they know that York students are not interested in
paying that kind of money for a pen. Don't they have a glimmer of who their
customers are? All I could think of at the time was the joke about the
kangaroo in the bar. A kangaroo walks into a bar and orders a beer. The
bartender hands the kangaroo his beer and says "That will be $20". He then
pauses and says "You know, we don't get that many kangaroos coming in here."
The kangaroo then replies "At those prices, it's no wonder!"

--
Prof. David L. Wiesenthal
LaMarsh Centre for Research on Violence and Conflict Resolution
217 York Lanes
York University
4700 Keele Street
North York, Ontario
M3J 1P3 CANADA
(416) 736-2100, ext 30114
FAX: (416) 736-5647

NOTE CHANGE: NEW !!! E-mail address: davidw@yorku.ca

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