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>From Fri Oct 6 10:46:48 1995
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Date: Fri, 6 Oct 1995 15:39:33 +0100 (BST)
From: Simon Rogerson <>
Subject: The rights and wrongs of BPR
In-Reply-To: <>
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> Dear Colleague
> There has been much written about the success and failure of BPR. Many
> contributory factors have been suggested such as size, type of
> organisation, company culture, country culture and so on. Without doubt
> there will be winners and losers in this activity. I believe it is
> important that any organisation about to embark on such a programme should
> be fully aware of the potential impact on individuals, groups and society
> as a whole. I am conducting some research into this area and would like
> some help / input from you.
> Please comment on the following:
> 1. What issues should be considered in planning a BPR exercise so that it is
> undertaken in a sensitive manner?
> 2. Have you encountered any ethical dilemmas in the way BPR has been
> undertaken? If so please give details of these dilemmas.
> 3. What are the most controversial outcomes of a BPR exercise?
> 4. Have you any experience of acceptance or rejection of BPR outcomes? If
> so what were the reasons for the acceptance or rejection?
> Please send your replies direct to me. Respondents will receive a report
> of my findings.
> Many thanks for your anticipated help.
> Simon Rogerson
> -------------------------------------------------------------------------
> Simon Rogerson
> Director, Centre for Computing & Social Responsibility
> School of Computing Sciences
> De Montfort University TEL: +44 116 257 7475
> The Gateway, Leicester FAX: +44 116 254 1891
> Visit the CCSR Home Page at
> -------------------------------------------------------------------------
>From Sat Oct 7 03:37:29 1995
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Date: Sat, 7 Oct 1995 03:36:57 -0400
Message-ID: <>
Subject: BPR High Level Toolset Provider IDS PROF.SCHEER INC. "ARIS-TOOLSET"

Welcome BPR Interessent,

I want introduce myself first. I am Clemens Kretschmer, Vice President of IDS
PROF.SCHEER Inc. Our Product ARIS-Toolset is the leading High Level BPR
Modelling Tool worldwide. With more than 3700 ARIS sold worldwide, Gartner
Group is rating us in the leading category of High Level BPR Tools. In the US
the following universities are teaching the ARIS concept to their MBA

* George Mason University, Washington
* Widener University, Philadelphia
* University of Southern California, UCLA

KPMG, Coopers & Lybrand, Ernst & Young and Deloitte and Touche are using our
Tools in their BPR engagements. We are offering so called BEST PRACTICE
models for any kind of industry. ARIS Toolset is available in 5 languages
(German, English, Spanish, Italian, Portugese). 400 customers in Europe, 60
customers in USA, 20 in Brazil, 22 in South Africa and 5 in Australia Asia
Pacific are already using ARIS Toolset.

80% of the Fortune 500 in Europe are already working with ARIS Toolset in BPR
projects. Mercedes Benz and ABB are the largest customers in EUROPE.

If you are interested in a DEMO Version, Success Stories, Training Catalogue
for USA and other countries and further Information Material regarding ARIS
plse contact us:

IDS Prof. Scheer Inc.
c/o Clemens Kretschmer
Chadds Ford, PA
Phone: 1-800-810-ARIS, USA 610-558-7600
FAX: 610-558-7603


We appreciate you interest and will sent you any kind of information material
as soon as possible.

Clemens Kretschmer
Vice President
IDS Prof. Scheer Inc.
>From Mon Oct 9 11:18:01 1995
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>From Sat Oct 14 05:33:03 1995
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Subject: The Leading High Level BPR Tool "ARIS Toolset" on the INTERNET

Dear BPR subscriber,

If you need ONLINE information about ARIS-Toolset, the LEADING high level
BPR-Tool on the worldwide market - try our WEB information - here is the

IDS Prof. Scheer is proud to announce their first international distributor -
Parallel Performance Group - who is using the powerful INTERNET to market our
product. You will find detailed information about the product incl.

Request further information even over Parallel Performance Group or direct
IDS Prof. Scheer Inc. call 1-800-810 ARIS, EMAIL:
>From Wed Oct 18 01:29:27 1995
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Dear Subscribers,

here comes some more detailed information about ARIS Toolset. The first
Release of the ARIS Newsletter. We hope this answers a lot of you questions
arised in the past.

IDS Professor Scheer



Vol. 1, No. 1

October, 1995

Developed by IDS Prof. Scheer, a prominent developer of business process
and technology, ARIS-Toolset is quickly becoming the preferred software
of companies worldwide for Business Process Modeling and Reengineering.

What makes ARIS unique is its special ability to plot business processes
different levels or "views". These views show how individual events
handled by:

o Departments within an organization (Organization view).

o Job functions (Function view).

o The data used in completing each process (Data view).

o The company's business processes - integrating all the departments,
job functions and data involved with each event into one
view (Process view).

Once processes are defined and plotted using ARIS, they can be evaluated
ing any of the four views. "To-be" models can be constructed
business managers to see how changes in business processes will affect
people, data, and the company's organizational structure.

ARIS Simplifies the Process of Business Process Reengineering

o It reduces the complexity of information modeling so business
managers can quickly identify areas in need of change or improvement.

o ARIS is compatible with many existing Enterprise Management Systems
including SAP R/2 and R/3, BAAN's TRITON, DataSul, Alldata, Ratioplan
and several others.

o Many existing industry-specific reference models (best practices) are
available to help the user new to BPR get started.

o The software provides a quick method of completing activity-based
cost analysis, workflow management studies, and interfaces to CASE
tools, such as ADW, IEF, and MAESTRO II.

o The program's graphical interface is easy to understand and use.

o ARIS uses a common language enabling each area of a company to
describe its part of the business in a manner understandable to
other areas.

ARIS' Strong Hierarchical/Object-Oriented Architecture

ARIS's strong architecture (based on Prof. A.W. Scheer's ARIS BPR
approach) provides a balanced, clear view of organization, data, and
and provides a control view with particular focus on event-driven
flows. Each architecture portion can be described at three levels:
Concepts, Logical Design, and Implementation Specifications: a more
approach than found in free-form process modeling tools, where such
must be created by the modeling analyst.

The use of hierarchical decomposition, business rules, and the tool's
architecture (the tool is written in C++) enable the analyst to model
roles, responsibilities and actions.

ARIS and SAP R/3

One notable reason for ARIS' success is its links with SAP's R/3. SAP
a set of ARIS-built reference models that logically describe (to a
able degree of accuracy) the functionality of the entire set of R/3
modules (developed in a 15-person-year effort). It also sells a read-
Windows-based R/3 Analyzer, and a read-only mainframe-based Business Na-
tor, which can be used to explore the reference models and help determine
configuration of R/3 modules. By also purchasing the
developers can analyze gaps and overlaps between R/3 and the
current applications and business strategy, and can design new

Modular Construction

The ARIS-Toolset includes three modules: an analysis component, a modeling
ponent and a navigation component. In the modeling component you model the
pany with all the processes, functions, data, information flow etc.. The
gation component allows you to navigate through all the modeled
with all the cross-linked relations between the processes, the data,
etc., for example which organization units execute which functions,
person/job/organisation is responsible for which data etc. The purpose of
analysis component is to make a time- and cost analysis of an entire
so-called index-analysis, and to compare two different models to make a
analysis. The gap analysis can be done either for different time and cost
tributes, in an average, minimum or maximum, or simply for the existence of
object, to compare e.g. functional requirements with the existing functions
a software.

ARIS Applications

ARIS has found multifarious applications companies in various industries
as healthcare, chemical, food & beverage, automobile, electronic,
tools, discrete manufacturing, and financial services. ARIS is used as a
for business process reengineering, ISO 9000 certification, Benchmarking,
R/3 implementa-tion, standard software implementation, software
work-flow implementation, and activity-based costing.

Technical Software Issues

ARIS has been specifically designed to support the creation and usage of
practice industry reference models and standard software reference models.
thus will model the creation and the practical usage of models in
engagements (as-is and to-be models as well as the migration in between).
major BPR feature is the structured way of building models, which allows a
ject to proceed in a very disciplined way direct to its objective without
wasted on unimportant issues.

With every ARIS model one is able to make real benchmarking; one compares
process with a standard or competitor process with respect to various
attributes, departments, needed data input, and given data output; visual
parison of the as-is model with a to-be model shows deltas between them,
respect to time/cost, or the simple existence of needed or necessary
An important technical feature is ARIS' object-oriented SQL database, which
lows viewing of the relations of an object across all process models
the whole database. With this feature, one can visualize that an
unit, for example, is in different models responsible for different
and must be informed of results of several functions, or that a function is
ecuted by different organizational units, needs different input, and
some output data.

With the ARIS-Toolset one may analyze processes regarding time and cost,
various attributes like min/max/average cost of maintenance, personnel,
ing, etc. cost. One can analyze the whole process, with all possible paths
their probabilities, or he can select a special part of the process for
tailed analysis. All database-generated information about a company is
in a multi-user environment. An important ARIS BPR function is the
ment of a project management component (ARIS ProjectManager) along with the
isting actiivity-based costing component (ARIS PROMT). ARIS-Toolset is
integrated with MS PROJECT from Microsoft..

ODBC database compliance facilitates integration with ODBC-compliant
such as MS Excel or MS Access into the ARIS Toolset with their full range
functions for accessing ARIS' database. ARIS supports special interfaces
the following technologies:

Workflow Application Development Systems;e.g. IBMs flowmark
Simulation (Pritskers SLAM II, or SIMPLE ++)
ADW (now KEY from Sterling) (bi-directional)
MS-Word, MS-Excel, Lotus 1-2-3, Word Perfect

One can trigger windows applications directly out of every ARIS model, to
lustrate, for example, a process with an Indeo video sequence, or go from
function into a very detailed description of that specific function based
MS-Word, MS-Excel, Powerpoint, Lotus Screencam, etc.

The ARIS Methodology

The ARIS-Toolset is based on the Architecture of Integrated Information
(ARIS), a framework concept,d eveloped by Prof. A.W. Scheer of the
for Business and Computer Sciences in Saarbrucken, Germany, to describe all
pects of integrated business processes. ARIS divides a business process
its constituent parts by creating three static views: the Data View, the
ization View, and the Function View. These three views reduce the complexity
a process and enable analysis of each part without confounding by
from other parts.

The dynamic part of a process is created in the fourth view, the Control
which combines the three other views to model the dynamics of the company
as procedural organization, information flow between functions,
input/output data, process organizational units, responsibilities of
business rules, etc. The ARIS House, shown below, depicts the

/ \
/ \
/ \
/ \
/ Org'n \
/ View \
/ \
/ \
------------ --------------- -------------
| | | | | |
| Data |/____\| Control |/____\| Function |
| View |\ /| View |\ /| View |
| | | | | |
| | | | | |
------------ --------------- -------------

This theoretical architecture provides a comprehensive view of business
ses to prevent technical issues, such as data models, to dominate a problem
scription and to avoid overlooking other aspects (e.g., company
The architecture also provides a framework for organizing existing
methods and for indicating organizational gaps (in particular, in the
tion of business processes as well as their relationships to the
the data, and the functions in a company). In this way, custom ARIS
can be offerred together with event-driven process chains, which combine
information in a company in a process-oriented way.

Model Description by View

ARIS describes its models by various levels in each of the above ARIS views:

The Business Concept Level describes the processes purely from the
business perspective without regard to information technology.

The Design Specification Level translates business concepts in a
technology-related language, such as an entity-relationship model.

The Implementation Level models the physical expression of implemented
processes with respect to the information technology in use, where for
example in the data view the table diagram shows the physical tables of
a database, or in the organization view, the physical network of a com-
pany with net nodes and inventory number.

These levels represent the process life cycle of a process, which must be
ported by an information system: starting with the business requirement
relates in ARIS modelling the supporting information technique to the
processes, data, organization, and functions.

ARIS provides the capability to model all business rules of a company
into the processes in a way which shows exactly when each rule must be
nized, what to do when a decision has taken place, who must execute the
and which data are required.

Process Hierarchical Decomposition

One commences the process hierarchy on the highest level, and refines it to
needed detail, modeling the high level process, its high level functions,
and organizational units. A model for each process object is built,
exactly that object. For example, for a high level marketing function
by the marketing process, one makes detailed models for every function in
process, and so on. One can make all detail models for data clusters,
tional units, and data entities, simply by creating links to the detailed
on a deeper hierarchy level. The result will be a hierarchy structure
in key-processes, and only on high level on not-too-critical processes, data
organizational units. The hierarchy of the models will be reflected as well
a group structure, placing every model on a corresponding level in a

Simulation, Rumbaugh, and Hardware/Software Requirements

ARIS-Toolset provides no direct animation or simulation component;it does
vide interfaces to several simulators; e.g., the SLAM II simulator by

ARIS supports the Object-Oriented modeling method developed by Rumbaugh,
can be integrated with all other model types in the tool like the
process chain or data models and function trees, etc.

The ARIS-Toolset system runs in extended mode under Microsoft Windows 3.1
486 DX/33 PCs or higher. Below are the minimum requirements:

o An IBM-compatible computer with an 80486 DX 33 processor or higher
o Hard disk with minimum 12 MB free memory
o Mouse with left and right buttons
o VGA or compatible graphics adapter
o MS-DOS, Version 3.1 or later
o MS-Windows, Version 3.1 in extended mode for 386 PCs
o Minimum 8 MB RAM

Support for Collaborative Development and Access

Version 3.0 of the ARIS-Toolset is a multi-user version, installed on a
server. Multiple cooperating users in a network can access the database
rently and work on a model in parallel.

ARIS supports twenty-seven different design methodologies and allows for
tation to future methodologies. ARIS-Toolset Server Software supports
3.12 and Windows NT. ARIS Toolset 3.0 is a client server application with
cated database and application server.

Pricing structure, Maintenance, and Support

The base ARIS-Toolset module is priced at $8000. Add-on special-model
for model types like the Object-Oriented model type or SAP-specific model
are available optionally at extra charge. Maintenance fees, which include
version upgrades and hotline support, are 15% of the license fee per year.
offers a major account volume program.

The next issue of the BPR Newsletter, due November 1, will feature an
of the general concepts of BPR and specifics on how BPR models are generated.


Clemens Kretschmer
Vice President
IDS Prof. Scheer Inc.

Phone: 610-558-7600
FAX: 610-558-7603

>From Wed Oct 18 23:11:42 1995
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Date: Wed, 18 Oct 95 23:00:50 PDT
From: Layna Fischer <>
Subject: WARIA Chapter in Germany
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Dear Fellow Beepers:

It gives me great pleasure to inform you that the Workflow And
Reengineering International Association (WARIA) has formed a chapter
in Germany. This chapter will be chaired by Mr. Joerg Hoevel,
director of MMS Hoevel, Dusseldorf. Mr. Hoevel has over 20 years
experience in innovative information management concepts (Document
management, Workflow management, Groupware and EDI.) We are
delighted to have Mr. Hoevel head up the WARIA German chapter and we
look forward to continued growth of WARIA in Germany and elsewhere
in Europe.

The inaugural meeting of this chapter will take place concurrent
with the BIS European Business Process and Workflow Conference being
held at the Frankfurt Airport Sheraton Hotel, in Frankfurt 6-8
November. As a conference sponsor, WARIA has made arrangements for a
special 10% discount on the Full Conference Registration fee of DM
1800 for all paid WARIA members. When registering for the
conference, simply indicate your membership number on the
registration form and enjoy the discount.

The agenda for the European Business Process and Workflow Conference
can be obtained at URL or from
our Fax-on-Demand system by dialing +1-415-637-2600 (document 2502)
from a fax machine. We hope that you are as impressed with the
quality and comprehensive scope of this program as we are. The
evaluations of the last Business Process and Workflow Conference
held in February, Florida, USA, fell solidly in the "excellent"

WARIA and Mr. Hoevel will be hosting the first introductory chapter
meeting at 19:30-20:30 on Tuesday evening, November 7, at the
Frankfurt Airport Sheraton Hotel, the site of the Business Process
and Workflow Conference. This meeting is open to all WARIA members,
as well as the Conference delegates. Reservations should be made in
advance by contacting me or Mr. Hoevel (at the address below). This
is a wonderful opportunity to meet colleagues with simila
rinterests, learn more about WARIA activities and acquaint
prospective members with our organization.

Snacks, beer and wine will be served. There is no charge to WARIA
members or conference delegates. If you are coming only to attend
this meeting, there is a nominal charge of DM30. You are also
invited to attend the special "Information Exchange" between WARIA
and the Workflow Management Coalition at 18:30-19:30 at no extra
cost. See the agenda for a description of this interesting and
informative session.

Mr. Hoevel and I look forward to welcoming you in Frankfurt this
November. We value your support.


Layna Fischer

PS: If you have not yet renewed your membership or wish to join
WARIA, please call, fax or email us. Membership is US$60 for
individuals ($20 students). You may also obtain a membership form
directly from our Fax-on-Demand system by dialing +1-415-637-2600
(document 2001) from a fax machine or on the Web at URL

3640 North Federal Highway, Lighthouse Point, FL 33064, USA
Tel: +1-305-782-3376 Fax: +1-305-782-6365 Internet:
or Mr. Hoevel (Tel.: +49 211-9407906, Fax.: +49 211-9407907, email:

Layna Fischer, chair
Workflow And Reengineering International Association (WARIA)
President & CEO Future Strategies Inc.
3640 N. Federal Highway, Lighthouse Point, FL 33064 USA
tel:305-782-3376 fax: 305-782-6365
Try 1-800-GROUPWARE (800-476-8792), the new Fax-0n-Demand database
of groupware, workflow/bpr products,tools and services. Free
information service!! (International callers dial 415-637-2600 from
a fax machine)

>From Sun Oct 22 19:57:50 1995
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Date: Mon, 23 Oct 1995 09:57:16 +1000
From: (Narda Jackson)
Subject: Higher Education Benchmarking
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Dear Subscribers,

Our project involves working with a benchmarking team from an International
student services section and Careers and Employment Services (University
Student Support Services). We are benchmarking processes used for
translating client input into service requirements and these requirements
into services planning and implementation - quantitative (questionaires etc)
qualitative (focus groups etc) The first stage is a non-competitive
internal benchmarking activity leading to comparative external benchmarking

I am interested in :

1) Case studies of benchmarking activities of quality assurance processess
2) contact names of resource persons working in colleges and university on
benchmarking activities
3)benchmarking questionaires

Narda Jackson B.A.(Behav Sci), M.Bus (Comm)
Development Co-ordinator
Department of Counselling and Health
Queensland University of Technology
29 School Street Kelvin Grove Road
Queensland 4059

AITEA Executive Member, WIQUT Vice President

_--_|\ From Sunny Queensland
/ *|

>From Mon Oct 23 12:50:07 1995
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>Topics covered in this issue include:
> 1) WARIA Chapter in Germany
> by Layna Fischer <>

Is anyone aware of a chapter in Canada ?

| Darren S. Nantes, CA | Phone : (902) 421-1734 |
| Doane Raymond | |
| Management Information Services | DID : (902) 420-7162 |
| P.O. Box 426 | Fax : (902) 420-1068 |
| Halifax, Nova Scotia | Res : (902) 462-8940 |
| B3J 2P8 | |
| Internet : |
| Compuserve : |

>From JGENTRY@ASUVM.INRE.ASU.EDU Mon Oct 23 13:47:03 1995
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Date: Mon, 23 Oct 1995 09:38:32 -0700 (MST)
Subject: Higher Education Benchmarking
In-reply-to: note of 10/22/95 17:18
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From: jgentry
I am J. Gentry, Project Administrator, Student Process Reengineering Project
at ASU and can be reached for benchmarking information directly at
JGENTRY@ASUVM. INRE.ASU.EDU. We are about to implement/pilot projects relating
to a new student service delivery model.

Jacquie Gentry Phone: 965-4145
Project Administrator
Student Process Reengineering Project
>From Mon Oct 23 20:57:53 1995
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Subject: Re: Error Condition Re: Removal from list

Topic: Membership to list

Please remove my name from this mailing list as I no longer can use the
information distributed. Thank you.
>From Wed Oct 25 01:34:58 1995
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From: (Narda Jackson)
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Dear Subscribers,

You may recall my note a couple of days ago regarding our project involving
a benchmarking team from an International student services section and
Careers and Employment Services (University Student Support Services). Our
Counselling Department is now interested in hearing of any benchmarking
success stories from the same - A Counselling department in a college or
university. Can anyone help. Any cases that may have resulted in initiating
the reengineering of processes or functions. Your input would be appreciated.

Narda Jackson B.A.(Behav Sci), M.Bus (Comm)
Development Co-ordinator
Department of Counselling and Health
Queensland University of Technology
29 School Street Kelvin Grove Road
Queensland 4059

AITEA Executive Member, WIQUT Vice President

_--_|\ From Sunny Queensland
/ *|

>From Wed Oct 25 13:06:15 1995
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I am interested in seeing examples of how other Universities worded
their Request For Proposals (RFP) when considering outsourcing staff
education for new technologies. Ideally, I would like to be able to see an
example of an RFP; if that is not possible, an email describing how you
approached the wording would help, also.
Private email responses to me are fine.

Thank you,
Michael Abraham
Ohio State University
A.R.M.S. Project
2050 Kenny Road
Columbus, OH 43221
>From Thu Oct 26 10:04:28 1995
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Please send subscription info on WARIA

>From Mon Oct 30 06:04:47 1995
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Due to postal delay the paper copy of the call
for papers might have reached you only two weeks
ago. To give everyone enough time we therefore
have extended the deadline until 6 November 1995.
The other dates remain the same.


The Third European Academic Conference
Business Process Redesign

21 and 22 February 1996

to be held at

Cranfield School of Management
Cranfield University
Cranfield, Bedford, MK43 0AL, UK


The literature, either on or relating to, Business
Process Redesign continues to grow. Many academic and
practitioner journals, even the more esoteric, have
usually one or two articles in each issue. There is a
growing debate on whether BPR is worthy of any further
management and research time or effort. The basis of
this argument is that BPR lacks a sound theoretical
foundation. Yet organisations in various industries
continue to embark on BPR initiatives, aided by
numerous consultancy companies, and no fewer
academics. This conference will cover both the
theoretical debate and the practical issues
organisations are likely to encounter when
implementing BPR. The conference will address these
issues by bringing together state of the art research.


Each of the two days will be divided into four
streams. Each stream, covering different themes,
will have three papers followed by a discussion of
the key issues raised. A stream leader will be
appointed so that at the end of each day the emergent
issues can be shared by all participants. Particular
streams may be extended to include four papers
depending upon the quality and diversity of papers
received. We anticipate that between 24 and 30 papers
will be accepted for presentation.


Authors are invited to submit papers describing both
theoretical and practical research undertaken in the
areas outlined below. We are particularly keen to
receive submissions from researchers in different
management disciplines including strategic management,
operations management, human resource management,
organisational behaviour and information systems.

Management researchers who are active in any of the
areas listed above, or in fields which may be
associated with these areas, are invited to submit
abstracts of papers for approval by the conference
committee by 6 November 1995.

Areas of interest include, but are not limited to:

- Developing a theoretical foundation for BPR

- Planning BPR initiatives: is this possible? how
do organisations do this?

- Identifying key success factors in implementing
process redesign

- Issues in aligning organisational structure to

- Introducing new targets and metrics at the
organisational, process and individual levels

- Managing human resource issues: career
implications, reward systems, redundancy, matching
organisational competencies

- Implementing new information systems, technology,
information management and information flows

- Balancing empowerment with control systems used by
organisations: planning, budgeting, service level

- Methodical issues in BPR research

- Relating process redesign implementation and pilots
/ prototypes / trials: are these relevant? what
options are available?


The abstract must be formatted for A4 size paper,
using 12 point Times font. Each submission must have:

- a title
- a 400-500 word abstract
- names and addresses of all authors, their e-mail
addresses, telephone and fax numbers.

Author biographical information is not required with
the abstract, but will be needed when the final
accepted paper is delivered. Biographical details
should not exceed 15 single spaced lines. Please
could we ask you to ensure the abstract conforms to
the above requirements, otherwise they will be
returned and authors could miss the submission date.
After notification of acceptance, authors need to
submit the final paper by 15 January 1996.


Abstracts should be submitted by e-mail, fax or on
disk by post by 6th November 1995. Faxes must be
typed and double spaced.

Accepted papers should be submitted by 15th January
1996 in Word version 2 or version 6 for Windows
format, either by e-mail or on disk. In addition a
camera ready hard copy of the accepted paper must also
be submitted.


All accepted papers will be available, in full, to
participants of the conference. Following the
workshop, authors of selected papers will be invited
to revise these for publication in either an edited
research book or a special edition of a leading
journal. We have approached the latter with a
proposal and expect to receive a favourable decision


Please forward abstracts by e-mail to Ashley Braganza
or Oscar Weiss at the address given below.

If using another method to submit the abstract, please
ensure it is sent to Alex Britnell as shown below.
All queries from authors regarding administrative
details should also be addressed to Alex Britnell.

Alex Britnell - IS Research Centre
Cranfield School of Management
Bedford MK43 0AL, UK

Tel: 01234 754477 (switchboard 01234 751122)
Fax: 01234 751806


If you wish to attend the conference as a delegate
(i.e. non author), please contact:

Jane Clarke
Client Service Administrator
Client Service Department
Cranfield School of Management
Cranfield, Bedford MK43 0AL, UK

Tel: 01234 751122
Fax: 01234 750835


This conference will be held over two days, 21 and 22
February 1996, at Cranfield School of Management,
Cranfield University. The fees, which do little more
than cover costs, will be Pnds Stg 220 plus VAT. This
includes conference lunches, dinner, tea and coffee,
and all conference material. Local overnight
accommodation can be arranged on request. The cost of
bed and breakfast accommodation for one night (21
February 1996) is at a specially negotiated discounted
rate of Pnds Stg 55 including VAT.


6 November 1995: Deadline for submission of

27 November 1995: Notification of acceptance/
rejection of submission of

15 January 1996: Deadline for receipt of
electronic/camera ready
versions of the paper

21-22 February 1996: The Third European Academic
Conference on Business Process

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