BPRREENG-L digest 125 -Reply

David Wright (WRIHG@acadvm1.uottawa.ca)
Mon, 15 Jan 1996 13:18:45 -0500

INFOR, the Canadian Journal of Information Systems and Operational
Research, presents a Special Issue in 2 parts on Business Process

Special Issue



Edited by Mina Wright, BNR, Canada and Peter Adams, BT, UK.

Today's industry is experiencing a vast new opportunity as a result
of: emergence of technologies, new product introduction,
globalization, and deregulation. The result is higher competition
among suppliers and wider choice for customers. Establishment of a
strategy based on a combination of excellent customer focus and
high quality, low cost goods and services is essential for
remaining competitive.

Such a strategy calls for an organization to examine its current
structures and procedures and to consider a business process
re-engineering approach which is based on six fundamental steps:

understanding customers' requirements;

focusing on the effectiveness of core business processes in
providing these requirements;

redesigning business processes to create a continuous flow
with end-to-end control;

implementing the new processes and pulling in or adapting the
necessary information technologies;

training the employees to adopt and reinforce the new

establishing as part of the new process a continuous
improvement component.

This special issue addresses practical management approaches to
re-engineering business processes including critical success
factors, priority areas, and key enablers for achieving business
objectives. There are 8 papers in this special issue which are
presented in two parts.

Part 1: INFOR Vol. 33, No. 4, Nov. 1995

The following 4 papers are presented in this issue.

Requirements For Successful Re-Engineering

Martin Klein of GateWay Management Consulting, New York,
describes the key requirements for successful re-engineering.
The focus areas are: clear definition of objectives and
methods; realistic expectations about results and
requirements; appropriate sponsorship; a project scope
commensurate with the sponsorship; adequate resources; speed
in execution; and balance. This article is based on Martin's
extensive work in major re-engineering projects within

A New Methodology for Business Process Re-Engineering

Peter Keeble of British Telecommunications plc (BT) has
constructed a new BPR methodology which is based on both the
factors leading to the success and failure of re-engineering
programs as well as his own experience in a major
re-engineering project within BT.

Re-Engineering Business Processes: An Objective Approach To
Calculating Value Added

Tom Housel of Telecom Italia and Valery Kanevsky of Pacific
Bell Telephone describe a new solution to the problem of
measuring the value added of component processes before and
after a re-engineering effort.

An Approach to Business Process Re-Engineering: The Contribution of
Socio-technical and Soft OR Concepts

Bob Galliers and Bernadette Baker of Warwick Business School,
U.K., propose a means of understanding BPR projects and
illustrate this by a case study of a large multinational
chemical company. The focus of the paper includes identifying
information requirements.

Part 2: INFOR Vol. 34, No. 1, Feb. 1996

The following 4 papers are presented in this issue.

Business Process Re-Engineering: Putting Theory into Practice

Brian Fitzgerald and Ciaran Murphy of University Colledge,
Ireland, discuss the development of a specific methodology for
BPR and present the application of this methodology in a
company that specialises in the design and manufacture of
electronic components for the personal computer market. The
paper includes some of the findings and lessons learned from
the implementation of this methodology.

Business Process Re-Engineering In The Small Firm: A Case Study

Andrea Hale and Paul Cragg of University of Canterbury, New
Zealand, describe the BPR steps and principles from a small
firm perspective and relate these to a firm in the electrical
supply industry that had engaged in an extensive
re-engineering project.

Dynamic Modelling for Re-Engineering Organizations

Gert-Jan de Vreede, Daniel van Eijck, and Henk Sol of Delft
University of Technology, The Netherlands, apply a dynamic
modelling approach to organizational change and demonstrate
the feasibility and applicability of this approach through its
application to four diverse case studies.

Culture-Sensitive, Strategy-Level Re-Engineering

Chan Meng Khoong of the Information Technology Institute,
Singapore, reviews some BPR projects which have failed and
links the analysis with issues pertaining to culture and the
level of application of BPR to the business.


Mina Wright, PhD
BNR, P.O. Box 3511, Station ``C" Ottawa, Canada K1Y 4H7
phone (613) 763 4638

Mina Wright has 16 years of experience in industry, government and
high tech, in both North America and Britain, with an emphasis on
telecommunications and computer communications. Throughout her
career she has undertaken a number of large and critical business
process re-engineering (BPR) projects in the computer,
telecommunications, automobile and banking industries. Mina
obtained her PhD in computer communications from Sussex University,
UK. She is currently with Bell Northern Research, BNR, where she
has performed BPR for both Canadian and US corporations. Mina has
also been involved with defining the Personal Communication
Services Network Architecture, broadband network planning, and
planning of Operations Administration and Maintenance in the
telecommunications industry. She is the Editor for Information
Systems of INFOR and has actively participated various sessions of
IEEE conferences. Mina was an invited guest editor for the IEEE
Journal of Selected Areas of Communications on Broadband ISDN
Applications and Economics.

Peter Adams
BT Laboratories, Martlesham Heath Ipswich, U.K. IP5 7RE

Peter Adams graduated from Southampton University in 1970 with a
degree in Electronic Engineering and then joined the British post
Office Research Department working on telecommunications
applications of digital signal processing and adaptive systems.
This later developed into pioneering work on exploiting copper
access networks for high speed data transmission and he played a
leading role in the development of ISDN technologies. For the past
few years he has headed the Network Operations and Maintenance Unit
at BT Laboratories where he has been responsible for teams working
on the development of technology management and operational support
systems, and their associated processes, to enable new
telecommunications technologies to be deployed and operated. Peter
has published numerous papers in the areas of transmission, signal
processing and the operation of telecommunications access systems.
He is a Fellow of the IEE and a Chartered Engineer.

INFOR, the Canadian Journal of Information Systems and Operational
Research, is published by University of Toronto Press, 5201
Dufferin St, North York, ON M3H 5T8, Canada. Phone 416 667 7781

Individual issues are $20 CDN each
Annual subscription (4 issues) is
$65 CDN (within Canada)
$75 US (Intenational).